FREQUENTLY ASKED QUESTIONS
How can I track my order? ▼
Once your order has shipped, you'll receive an email with your tracking number. You can also check the delivery status directly from your customer account.
Can I modify or cancel my order after it's confirmed? ▼
Yes, as long as it hasn't entered the preparation stage. Contact us quickly with your order number so we can assist you.
Do you offer promo codes or payment in 3 or 4 installments? ▼
Occasional promotions may be available. Depending on eligibility, payment in several installments (3x/4x) can be selected at checkout.
Can I change my delivery address after purchase? ▼
Yes, provided your parcel hasn't yet been handed over to the carrier. Write to us as soon as possible to update your address.
Can I combine several promotions? ▼
Unless otherwise stated, promo codes cannot be combined. Conditions are displayed during checkout.
Thanks to our boxed delivery format, your sofa arrives quickly and hassle-free:▼
- France & Belgium: 24-48 business hours after shipping.
- Rest of Europe (Germany, Netherlands, Spain, Italy, Luxembourg, Denmark, Austria, Portugal): 48-72 business hours.
- Switzerland: delivery times may vary depending on customs procedures.
When your order ships, you'll receive an email with individual tracking numbers for each module.
Can delivery fit through a small elevator or narrow staircase? ▼
Yes — the compact, lightweight box fits much more easily than a traditional sofa. You can find the exact package dimensions on each product page.
Do you deliver your compressed sofas internationally? ▼
Yes, MiLysofa delivers to most European countries.
Delivery is free in France, Belgium, Germany, the Netherlands, Spain, Italy, Switzerland, Luxembourg, Denmark, Austria, and Portugal.
Any applicable fees or taxes are calculated and displayed at checkout before you confirm your order.
What happens if I'm not home during delivery? ▼
You'll receive a delivery notice and/or be offered a new time slot. Follow the instructions provided in your tracking link.
My order arrived in multiple boxes, or one is missing/damaged — what should I do?▼
Check your multi-parcel tracking link. If a box is missing or damaged, notify the driver and contact us — we'll immediately launch an investigation or send a replacement.
Is a compressed sofa really ready in 5 minutes, with no tools? ▼
Yes: open the box, remove the compression bag, position the sofa, and let it regain its shape—no tools, no assembly. The whole process takes about 5 minutes. Allow 24 hours before using it, and 72 hours for it to fully return to its original shape.
How does high-density foam (40 kg/m³) improve comfort and durability? ▼
It provides stable support, reduces sagging, and helps the cushions keep their shape over time.
Are the fabrics easy to care for? ▼
Yes. MILYsofa fabrics are made for active living: they\’re durable, handle friction, light scratches, and everyday wear, all while remaining easy to care for.
If I choose multiple modules, how do they stay together? ▼
The modules align easily and connect via a discreet attachment system (hook-and-loop) beneath the seat, designed to prevent slipping. No tools required: clip on, unclip, and reconfigure as needed.
What's the difference between a compressed sofa and a traditional one? ▼
A compressed sofa arrives in a compact box and expands within minutes after unpacking.
Compared to a traditional sofa, it's easier to receive (even in tight spaces) and faster to install (no tools required).
In daily use, a high-quality compressed sofa offers the same long-lasting comfort and structure retention — with all the convenience of modern design.
Is a compressed sofa as comfortable as a traditional one? ▼
Yes — and with MILYsofa, often more so than many traditional models. Our 40 kg/m³ high-density foam provides generous comfort and balanced support that stays consistent over time.
Many classic sofas use softer foams that sag faster.
The result: superior, stable comfort day after day — whether you're reading, relaxing, watching TV, or gathering with friends.
How long does it take for a compressed sofa to fully expand?▼
Your MILYsofa begins expanding immediately once unwrapped.
- After 24 hours: it has regained most of its shape and is ready to use.
- After 3 weeks: full expansion and optimal comfort.
Tips: place it in its final spot, keep the room dry and well-ventilated, and gently pat the cushions to help the foam regain volume.
Fabric creases are normal — they fade naturally over time, or faster with a steamer (or a low-temperature iron with a cloth, tested on an inconspicuous area).
Is a compressed sofa suitable for families (children, pets)?▼
Absolutely. MILYsofa designs are made for real life: durable, easy-clean fabrics, sturdy frames, and worry-free maintenance.
With kids or pets, you can still enjoy a stylish, practical sofa without the stress.
Do compressed sofas sag over time?▼
MILYsofa models are built to prevent sagging. The 40 kg/m³ high-density foam keeps the seat’s shape and support stable.
With simple care, your sofa stays comfortable and resilient for years.
Are the sofa covers removable and machine-washable?▼
MILYsofa sofas don\’t have removable covers. Care is still simple: for a stain, act quickly with a clean, slightly damp cloth and a drop of mild soap, dabbing and then wiping without rubbing. If needed, use an appropriate upholstery fabric cleaner (always test first on a hidden area), then let it air-dry, avoiding excess water.
Are compressed sofas suitable for small spaces or narrow entrances?▼
Yes — that\’s one of their biggest advantages.
Delivered in a compact box, the sofa fits easily into elevators, narrow staircases, or tight hallways.
It\’s the perfect choice for studios, city apartments, or any space that’s hard to access — without compromising on
comfort or design.
Does a compressed sofa have an odor when unpacked?▼
You may notice a slight “new product” scent just after opening — this is temporary.
We carefully select materials and processes to minimize odors.
Our tips: remove all packaging, air out the room for a few hours, and let the foam expand.
The fabric and cushions quickly regain their neutral scent.
If any odor persists beyond 24–48 hours, please contact our support team.
Can I re-compress my sofa for a move?▼
No — compression is an industrial process and can\’t be done at home.
For moving, simply transport it like a traditional sofa: protect the cushions and corners, wrap it in blankets or
a cover, and secure it properly.
The good news: compressed sofas are generally lighter and easier to handle than many traditional ones.
What are your return conditions (time limits, fees)?▼
At MILYsofa, you have 100 days to try your sofa at home, completely risk-free.
If you're not fully satisfied, returns are free from France, Belgium, and Germany.
The sofa must be clean, complete, and in good condition.
From other European countries, returns are still possible — a transport fee may apply depending on location.
Full details can be found in our Terms & Conditions of Sale.
How can I repackage the product if I no longer have the original boxes? ▼
Use a sturdy cardboard box, protect the sofa (cover/film), and seal it securely.
We can provide a repackaging guide upon request.
What is the warranty period for MILYsofa compressed sofas? ▼
All MILYsofa sofas include a 5-year manufacturer's warranty.
You'll find complete details in our Terms & Conditions of Sale.
Unboxing & Setup (5–10 minutes)▼
- Place it where it belongs. Set the box down in the room where your sofa will live.
- Unpack with care. Remove the outer packaging, then lay the folded sofa flat on the floor before opening the plastic wrap.
- Release the seal. Once opened, the sofa will start expanding instantly — let the magic happen.
- Let it breathe. Keep the room dry and well ventilated. Lightly pat or fluff the sofa to help the foam regain its full shape.
- Assemble the modules (if applicable). Once the modules have regained their shape, align them and connect them using the hook-and-loop strips beneath the seat. Press firmly to ensure a secure hold.
Shaping timeline▼
- After 24 hours: your sofa will be mostly restored and ready to enjoy.
- After 3 weeks: it will have fully expanded, offering its best comfort and bounce.
Fabric wrinkles (Perfectly Normal)▼
- A few wrinkles may appear right after unpacking — they’ll fade naturally over time.
- To speed things up, use a fabric steamer or a warm iron on low heat with a pressing cloth. Always test on a hidden area first.
Everyday Care ▼
- Keep it dry underneath. Ensure the space below your sofa stays ventilated and moisture-free.
- Spot clean gently. For spills or stains, use a fabric cleaner suitable for upholstery. Blot, don't rub.
- Natural variations. Subtle tone differences are normal and part of the fabric’s unique character.
What to expect from MILYsofa▼
- High-density comfort. . A 40 kg/m³ foam ensures long-lasting support and a seat that keeps its shape.
- Built to last. Quality materials, timeless design, and everyday practicality for real-life moments that matter.
Trial, Warranty & Support ▼
- Enjoy a 100-day trial and a 5-year warranty.
- Have a question? Email us at [email protected] — we usually reply within 24 hours.
Delivery ▼
At MILYsofa, we know how important it is to receive your new sofa quickly and without stress.
That’s why we’ve created a simple, fast, and fully transparent delivery service — wherever you are in Europe.
Delivery Areas ▼
We currently deliver to the following countries:
France, Germany, Belgium, the Netherlands, Spain, Italy, Switzerland, Portugal, Luxembourg, Denmark, and Austria.
Free Delivery ▼
Delivery is free in all the following countries:
- 🇫🇷 France
- 🇩🇪 Germany
- 🇧🇪 Belgium
- 🇳🇱 Netherlands
- 🇪🇸 Spain
- 🇮🇹 Italy
- 🇨🇭 Switzerland
- 🇱🇺 Luxembourg
- 🇩🇰 Denmark
- 🇦🇹 Austria
- 🇵🇹 Portugal
Free Returns ▼
Returns are free for orders delivered to France, Belgium, and Germany. For other countries, returns are still possible — a transport fee may apply depending on your location.
Delivery Times ▼
- France & Belgium: 24–48 business hours after dispatch
- Rest of Europe: 48–72 business hours, depending on destination
- Switzerland: delivery times may vary slightly due to customs procedures naturally over time.
Each sofa module is shipped separately — you’ll receive a tracking number for each box directly by email.
Carriers ▼
We work with trusted partners such as GLS and DPD, renowned across Europe for their reliability and punctuality.
Order Tracking ▼
As soon as your order ships, you’ll receive an email with your tracking number.
You can follow your parcel in real time and check your estimated delivery date.
Upon Delivery ▼
Your MILYsofa arrives in its compact, easy-to-handle box — ready to be unboxed.
Once unpacked, let it naturally expand for 24 hours, then… simply enjoy.
Need Help? ▼
Our team is always here to assist you with any delivery or tracking questions.
We reply within 24 business hours.
Accepted Payment Methods ▼
MILYsofa accepts all major secure payment methods:
- Credit & Debit Cards: Visa, Mastercard, American Express
- PayPal: for a quick and easy payment — with no additional fees
- Installment Payment with Cofidis (see details below)
- Apple Pay
- Google Pay
All transactions on our website are fully encrypted and secured through our certified payment providers.
Your banking information is never stored on our servers.
Installment Payment with Cofidis ▼
You can pay in 3 or 4 monthly installments by credit card with Cofidis. This payment option is simple, fast, and completely secure.
Financing offer with mandatory first payment — available to individuals residing in mainland France, for any purchase between €500 and €7,000, subject to approval by Cofidis.
Payment Security ▼
All payments are protected by advanced SSL/TLS encryption protocols, ensuring the confidentiality of your information.
No payment data is ever stored on our website — everything is processed by our certified partners.
When You are Charged ▼
Your card will be charged:
- Immediately, if you choose a standard payment method
- According to Cofidis’s schedule, if you select the 3x or 4x installment plan
Your order will be confirmed once the payment has been validated, subject to authorization.
Discounts & Promo Codes ▼
Promo codes or discount vouchers must be entered before confirming your order.
They cannot be combined, unless stated otherwise.
After confirmation, no modification can be applied to the total amount.
Questions & Assistance ▼
Encountered an error or issue during payment?
Our team is here to help:
We typically respond within 24 business hours.
Privacy Policy & Data Protection
1. Introduction
Welcome to MILYsofa. We place great importance on protecting your personal data. This policy explains how we collect, use, and store your information when you visit our site, place an order, or interact with us.
2. Data Controller
The data controller is MILYsofa. If you have questions about your data or your rights, you can contact us at [email protected].
3. Data We Collect & Purposes
We collect only the data necessary to:
- Process your orders (name, address, email, phone)
- Handle payments (payment data via secure providers)
- Keep you informed about your orders (notifications, tracking)
- Send newsletters if you have given your consent
- Improve our website (statistics, performance)
- Provide customer service and respond to your requests
4. Cookies & Similar Technologies
Our website uses cookies (persistent and session) to enhance your experience, remember your preferences, and analyze traffic. You can manage or refuse cookies in your browser settings. Some features may be limited without cookies.
5. Retention & Security
Your data is retained only for as long as necessary for the purposes described above or as required by law. We implement technical and organizational measures (SSL encryption, restricted access, system updates) to protect your data against unauthorized access.
6. Sharing with Third Parties
We share your data only with trusted service providers, and solely for contract performance (delivery, payment, support). These providers are not permitted to use your data for other purposes.
7. Your Rights
You have the right to:
- Access your data
- Correct/rectify inaccurate data
- Request deletion or restriction of processing
- Object to processing
- Withdraw your consent
- Export your data (data portability)
8. International Transfers
If your data is hosted or processed outside the European Union, we ensure appropriate protection standards are in place (e.g., Standard Contractual Clauses).
9. Changes & Updates
We may revise this policy at any time. Each version is dated. When there are significant changes, we will inform you via our website or by email.
10. Governing Law & Disputes
This policy is governed by French law. In the event of a dispute relating to data protection, MILYsofa reserves the right of final decision and interpretation in accordance with the terms and conditions published on our website.
11. Contact & Follow-Up
For any questions regarding your personal data, please write to [email protected].
Right of Withdrawal
1. Statutory Withdrawal Period
In accordance with Article L221-18 of the French Consumer Code, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal, without having to provide any justification and without incurring any costs other than those specified below.
2. Eligibility Conditions
The right of withdrawal applies only to standard MILYsofa products, namely:
- Sofas, modules, or accessories that are not personalized;
- Purchased by a consumer (a natural person acting for non-professional purposes);
- Delivered new and not yet used.
Products made to measure or customized according to your choices (e.g., dimensions, modules, fabrics, colors, or specific configurations) are excluded from the right of withdrawal, pursuant to Article L221-28, 3° of the French Consumer Code.
3. How to Exercise Your Right
To exercise your right of withdrawal:
- Notify us of your decision within 14 days of receiving your order,
- By contacting our customer service at [email protected],
- Or by completing the model withdrawal form provided below.
Once we receive your request, we will confirm the return instructions (address, carrier, any applicable fees, etc.).
4. Product Condition
Products must be:
- Returned in their original condition, complete (accessories, instructions, original packaging if possible);
- Undamaged, unstained, and unused;
- Accompanied by proof of purchase (order number, invoice, etc.).
- Any product showing signs of use or deterioration cannot be refunded in full.
5. Return Shipping Costs
Return shipping costs are borne by the customer, unless the error is ours or the product is defective upon receipt.
We can assist with booking the return shipment; in that case, the cost will be deducted from your refund.
6. Refunds
Refunds are issued within 14 days of receiving the returned product (or receipt of proof that the product has been shipped back).
Refunds are made via the same payment method used at purchase, unless otherwise agreed.
7. Defective or Damaged Products
If your product is defective upon delivery, please contact us at [email protected] within 48 hours of receipt and include photos. Our team will arrange a repair, replacement, or refund, as applicable.
8. Model Withdrawal Form
(copy/paste and send to [email protected])
To the attention of: MILYsofa
I hereby notify you of my withdrawal from the contract for the sale of the following goods:
Order no.: _______
Order date: _______
Received on: _______
Customer name: _______
Address: _______
Signature (for paper submissions): _______
Date: _______
9. Return Address
MilySofa will provide the exact return address when confirming your request.
Any return not pre-approved by our team may be refused.
Option #2 : Right of Withdrawal & 100-Day Trial
At MilySofa, we know you can’t choose a sofa at a glance.
That’s why we offer 100 days to try it at home — to make sure it truly fits your space and your everyday life. No stress, no rush: just comfort, at your pace.
How the 100-Day Trial Works
The trial starts on your delivery date.
For 100 days, you can test your sofa and see if it’s the right fit.
If you decide it’s not for you, you can return it with no need to justify your choice.
The sofa must be in perfect condition, clean and undamaged, so it can start a new life elsewhere.
Return fees may apply depending on your location and product type (standard or made-to-measure).
Our customer service will guide you through every step at [email protected].
We generally respond within 24–48 business hours.
Your 14-Day Statutory Right of Withdrawal
In accordance with French and EU law (Article L221-18 of the French Consumer Code), you also have a 14-day legal withdrawal period from the date of receipt to exercise your right of withdrawal, without reason or penalty. This right applies to:
Standard MilySofa products (non-customized);
Consumer purchases for non-professional purposes.
Custom or made-to-measure products (modules, dimensions, specific colors or fabrics) cannot be returned, except in the event of a proven defect.
Returns & Refunds – Practical Details
Products must be returned in their original condition, complete (accessories, manuals, packaging if possible).
They must show no signs of use, stains, or damage.
Once your return is approved and received, refunds are processed within 14 days via the original payment method.
Model Withdrawal Form
(copy/paste and send to [email protected])
To the attention of: MILYsofa
I hereby notify you of my withdrawal from the contract for the sale of the following goods:
Order no.: _______
Order date: _______
Received on: _______
Customer name: _______
Address: _______
Signature (for paper submissions): _______
Date: _______
Any Questions?
Our team is here to help.
Write to [email protected] — we’ll be happy to assist.
Terms and Conditions of Sale
Last updated:
These General Terms and Conditions of Sale (hereinafter referred to as the “Terms”) apply to all sales concluded between MILYsofa(hereinafter referred to as “the Seller”) and any natural person acting for non-professional purposes (hereinafter referred to as “the Customer”) via the website www.milysofa.com
By placing an order on the website, the Customer acknowledges having read and unconditionally accepted these Terms.
1. Purpose
These Terms govern the online sale of products offered by MILYsofa, including compressed sofas, modules, and accessories.
They define the rights and obligations of both parties, as well as the procedures applicable to all orders placed through the website.
2. Seller Identification
MILYsofa
[details to be completed]
The website is hosted by [hosting provider name and details to be completed].
3. Products
Products available for sale are described and illustrated as accurately as possible.
Minor differences (such as fabric shade, texture, or screen rendering) may occur without affecting the validity of the sale contract.
Product images and descriptions are provided for informational purposes only and are not contractually binding.
4. Availability
Products are offered within the limits of available stock.
In the event of unavailability after an order has been placed, the Customer will be informed by email and may choose between a full refund or an exchange for an equivalent product.
5. Prices
All prices displayed on the website are shown in euros (€) and include all applicable taxes (VAT) but exclude delivery fees.
MILYsofa reserves the right to modify prices at any time without notice.
The price charged will be the one in effect at the time the order is confirmed.
6. Orders
An order is considered validated once payment has been successfully processed.
MILYsofa reserves the right to cancel or refuse any order in case of previous dispute, payment anomaly, or suspicion of fraud.
Order validation constitutes full and unconditional acceptance of these Terms.
7. Payment
Payments are secured through certified providers (e.g., Stripe, PayPal, Shopify Payments).
Accepted payment methods are listed on the website.
Payment in 3 or 4 installments is available via a financial partner, subject to approval.
No banking data is stored by MILYsofa.
8. Delivery
Deliveries are made to the address specified by the Customer when placing the order.
Estimated delivery times: between 5 and 15 business days, depending on destination.
Standard delivery: at the building entrance or doorstep.
In case of delay or loss attributable to the carrier, MILYsofa will assist the Customer in resolving the issue.
9. Receipt
The Customer must check the condition of the package upon delivery.
Any anomaly (damaged package, missing item) must be reported within 48 hours of receipt, including photos, to [email protected].
10. Right of Withdrawal & 100-Day Trial
In accordance with French law, the Customer has a 14-day legal withdrawal period from the date of receipt to exercise their right of withdrawal.
MILYsofa goes further by offering a 100-day trial period to test your sofa at home.
The product must be in perfect condition, clean, unstained, and undamaged.
Custom-made products (modules, dimensions, specific fabrics or colors) are not eligible for withdrawal unless a manufacturing defect is confirmed.
Return shipping fees may apply, except in the case of an error or non-conformity.
Refunds are issued within 14 days after receipt of the returned product.
11. Warranty
All MILYsofa products come with:
- A legal warranty of conformity (Articles L217-3 to L217-20 of the French Consumer Code)
- A warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code)
- A 5-year commercial warranty covering manufacturing defects related to the foam or fabric.
12. Liability
MILYsofa cannot be held responsible for:
- Damage resulting from improper use of the product,
- Lack of maintenance, or
- Product modifications made by the Customer.
All information provided on the website is for reference only and may be changed without notice.
13. Personal Data
Customer data is collected for the purpose of order processing and customer relationship management.
It is processed in accordance
with our Privacy Policy, available at www.milysofa.com.
Customers have the right to access, correct, and delete their personal data.
14. Force Majeure
Neither party shall be held liable in the event of non-performance caused by circumstances beyond their reasonable control, including strikes, weather events, network failures, or pandemics.
15. Disputes & Governing Law
These Terms are governed by French law.
In the event of a dispute, the Customer is encouraged to first contact our customer service at [email protected] to seek an amicable resolution.
Failing such resolution, the dispute will be submitted to the competent court in the Customer’s place of residence.
MILYsofa reserves the right of final decision and interpretation of these Terms.
16. Registration with an eco-organization
Our company is registered with the eco-organization Écomaison in accordance with current regulations. Unique Identifier (IDU): FR469497_10IZAM. For any information regarding this registration, you can contact us at the following address: [email protected]
Legal Notice
Last updated
The website www.milysofa.com (hereinafter referred to as “the Site”) is published by:
MILYsofa
RPM GROUP
SAS au capital de 1000€
LE QG, 17 QUAI JOSEPH GILLET,
69004 LYON
📞Phone: +33 423 500 700
📩Email: [email protected]
🌐Website: www.milysofa.com
SIREN / SIRET: 99294039500013
EU VAT number: FR85992940395
1. Publication Director
The publication director is:
Mr MERZOUGUI Emeric, acting as qualities of President.
2. Hosting Provider
The Site is hosted by:
Hetzner Online GmbH
Industriestr. 25, 91710 Gunzenhausen, Germany
📩Email: [email protected]
🌐Website: https://www.hetzner.com/
3. Intellectual Property
All elements on this Site (texts, images, videos, logos, graphics, icons, sounds, site structure, source code, etc.) are the exclusive property of MILYsofa, unless otherwise stated.
Any reproduction, representation, modification, publication, or adaptation — in whole or in part — of these elements, by any means whatsoever, without prior written authorization from MILYsofa, is strictly prohibited and constitutes an infringement under Articles L335-2 et seq. of the French Intellectual Property Code.
4. Personal Data
MILSofa is committed to respecting the confidentiality and protection of personal data collected on the Site, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).
The data collected (name, address, email, phone number, order information, etc.) is used exclusively for order processing, customer service management, and marketing communications, if the customer has given consent.
For more information, please refer to our [Privacy Policy] available on the Site.
5. Cookies
The Site may use cookies to enhance the user experience, measure site traffic, and offer personalized content.
Each visitor can accept, refuse, or customize cookie preferences via the banner displayed during their first visit.
For more details, please see our Cookie Policy.
6. Liability
MILYsofa makes every effort to ensure the reliability and accuracy of the information published on the Site.
However, it cannot guarantee the complete absence of errors or omissions and cannot be held liable for:
- Occasional inaccuracies or typographical errors;
- Temporary interruptions of access to the Site;
- Damages resulting from use of the Site or inability to access it.
7. External Links
The Site may contain hyperlinks to other websites.
MILYsofa has no control over these external sites and cannot be held responsible for their content, privacy policies, or services.
8. Governing Law
These Legal Notices are governed by French law.
Any dispute relating to their interpretation or to the use of the Site falls under the exclusive jurisdiction of the French courts, unless otherwise required by mandatory legal provisions.
9. Contact
For any question, comment, or request regarding the Site, please contact:
📍119 route d’heyrieux, 69800 SAINT PRIEST, FRANCE
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